Built systems that improved visibility, safety, and employee experience across the company.

Over 4.5 years at Uber India, I worked across program and specialist roles where the job was not only to execute initiatives, but to design better internal systems that could scale across teams and hold up in day-to-day operations.

Focus

Internal tools, safety programs, incentives, employee experience

Scope

4.5 years across cross-functional teams and scaled internal operations

Anchor result

500+ employees impacted, 25-point eNPS lift

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Situation

Large organizations do not just need initiatives. They need systems that make coordination easier.

The recurring problem was fragmented visibility, uneven decision quality, and a need to improve both team experience and operating outcomes across a broad internal network.

Approach

Build internal products and programs that reduce friction at scale.

Designed an automated concierge system with 30+ team leads and 7 portfolio managers.
Launched an AI-driven insights tool to reshape feature and safety decisions.
Built a data-backed rewards platform to improve motivation and internal experience.

Outcomes

Internal systems work only when people actually feel and use the improvement.

500+

Employees gained clearer performance visibility through the concierge system.

25 pts

Employee NPS improvement tied to the new concierge workflow.

30%

Reduction in safety incidents through AI-driven insight and feature revamps.

20+ pts

NPS lift from a redesigned rewards platform.

1 / 2500

Recognized as APAC top performer for impact and execution.